Refund policy

1. Return and exchange application deadline - If there is any return or exchange matter, it must be submitted within 14 days after receiving the product
2. Conditions and guidelines for returns and exchanges:
   a) After deducting transportation costs, customers can receive a full refund or exchange for other products
   b) The product packaging or label has been removed and damaged, the product has been used, and special promotion products are not applicable
3. Return and exchange procedure:
   a) The customer provides proof of receipt and reason for return, email to info@bestchoice-oa.com
   b) The company will refund or replace the product within 14 days, the details will be determined based on the actual situation
4. Logistics arrangement details for returns and exchanges:
   a) Return shipping costs are paid by the customer, unless the wrong item is delivered
   b) The product needs to have labels and packaging that are not damaged and must be returned intact.
   c) If the goods are exchanged, the customer needs to pay the return shipping fee, unless the wrong goods are sent.